Veterans Hiring Act

Mr. Speaker, I had a great visit to Windsor, where I met with a number of veterans on this specific issue, including a veteran the member knows well, Bruce Moncur, whom I consider a friend and who is an advocate on these issues.

However, to answer the member’s question directly, there were fewer than 150 case-managed veterans in that wider area.

There are only 7,500 veterans across Canada who have a case manager. A case manager is assigned based on the complexity of a case on a variety of subjects, including mental health or medical issues. Therefore, within the catchment, there would be fewer than 150 case-managed veterans, which is why on most days there would be less than 10 people in that physical office. If there are only 150 people who might be using the office on a regular basis, how many are going to go in on the same day?

In Windsor, as the member knows, one of the experienced caseworkers from the Veterans Affairs office is now in the Service Canada office. I cannot remember if the Service Canada office is in the same building in Windsor, but I think it is nearby, and it can handle any of the folks who come in. They have the experience in that office, and they can give the same level of administrative support.

Change is hard, but a lot of the younger veterans tend not to go into the bricks and mortar offices anyway. Therefore, we have been doing the My VAC online account, where a number of Afghanistan veterans have registered to have their cases managed online. It is not about doing it just the way it was done in the 1950s; it is about serving veterans from the ages of 20 to 90.

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